Contact & FAQ
Have a question about an order, sizing, or a style you love? We’re happy to help.
hello@jsthelabel.comMon–Fri, 9am–5pm (local time)
Frequently Asked Questions
Which regions do you ship to?+
We currently ship to Indonesia and Australia. Choose your region from the switcher in the header to see local pricing.
What sizes do you carry?+
All styles are available in EU 36 to 41. See our Size Guide for a full conversion chart and measuring instructions.
How can I track my order?+
You'll receive an email confirmation with your order number once payment is verified. Reach out to us with that number for a status update.
What payment methods do you accept?+
Indonesia orders are processed securely through Midtrans. Australia orders are processed securely through Stripe.
Can I return or exchange an item?+
Yes — see our Shipping & Returns page for full details on our 7-day return window.